Delivery Information
Ordering Deadlines
For next day delivery, please ensure you order before
3pm Monday thru Thursday. Next day orders placed on Friday, Saturday or Sunday
will be despatched after 3pm on the following Monday (Tuesday if following a bank holiday).
Delivery Times
UK domestic : deliveries
usually take 2-3 working days from ordering.
International : deliveries usually take 5-10 working days within
Europe, 3 weeks USA/Australia/Canada from ordering.
Unwanted /
Ordered In Error Policy
If you wish to exchange a
product you ordered by mistake, or decide you do not want, you
may return it to us at your own cost providing it is completely
unopened and in re-sellable condition. Once the product is
received back unopened and undamaged, we will immediately
dispatch your new/correct choice. This will incur a restocking
fee of £5.
If you wish to obtain a refund for an incorrectly
ordered product, the same process applies as above, and a refund
fee of £5 will be deducted from the total amount that goes back
onto your credit/debit card. If you wish for a credit note to
redeem against your next order we can do this for you for the
amount (minus £5 fee) and this will be arranged as soon as we
receive the product(s) back.
Please note you are strongly
encouraged to research any products you are not sure about,
including the ingredients list / usage. We are not liable for
any products you order, then change your mind about upon
delivery.
Re-shipping
Policy
If we need to reship a package
because the items we send are returned back to us by our
couriers (Return to Sender), for any of the following reasons, a
charge of £5 (minimum) will be incurred:
Customer not being
in / on holiday
Customer not being in then parcel not being collected in
specified time
Wrong delivery address specified by customer
Item being refused by someone at same address
International
Shipping Policies
Power Foods is happy to ship worldwide. International
shipping is automatically calculated for the following
countries:
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Gibraltar
Greece
Irish Republic
Italy
Luxembourg
Netherlands
Northern Ireland
Norway
Portugal
Spain
Sweden
United States
For shipping charges for countries not on this list please contact us
directly on:
sales@powerfoods.co.uk
For international orders below 2kg, customers may choose the
following options:
International Airmail
Recorded International Airmail
The International Airmail option is free. However it is
un-trackable and uninsured. Therefore Power Foods is not liable for any lost or
damaged shipments.
We recommend all international customers pay the surcharge
for Recorded International Airmail. This is insured and Power
Foods will guarantee successful delivery of undamaged
goods.*
* Please note, Power Foods will not be liable for
any customs seizures. Refunds will only be given in instances
where the order has been returned to us. Shipping costs will be
deducted from any refunds given to under these circumstances.
All International orders above 2kg's are sent by
International courier services.
Please note that all customers outside of the EU may have to
pay local import duties / sales taxes on the value of their
order.
